Open the Orb’s detail panel and select Verification logs.
A failed Orb verification attempt shows which stages succeeded or failed, including preflight, capture, and sign-up checks. Enrollment status is shown separately, so an enrollment can fail even when the preceding verification stages were successful. This helps distinguish a verification-stage failure from an enrollment failure.
Use the date and time in the log to identify the affected attempt when contacting Support.
Full details: Monitoring your Orbs