World ID App
World ID App
How do I sign in to my account?
Overview
World ID App offers login methods designed to make regaining access to your account more secure and reliable, allowing you to unlock an encrypted backup of your data.
You can sign into World ID App using one of these methods:
- Passkey
- Google account
- Apple account (iOS only for now)
These login options are powered by trusted third-party providers (Apple, Google, and the passkey standard).
In essence, this account recovery system wraps an encrypted backup of your self-custodial data to be able to recover it. Most importantly, the key and the lock are stored separately, with completely different entities.
- Your encrypted backup is stored with Nethermind, a cloud storage provider. Nethermind cannot read the contents of your backup because it’s encrypted.
- Passkeys come from a new internet standard as a simpler and more secure alternative to passwords. With World ID App, your passkey is both your authentication and your encryption key. This is particularly important because with World ID App you hold your keys.
- When using trusted third-party providers such as Apple or Google, a key that decrypts your backup is stored in the secure computation engine of Turnkey, a wallet backup provider.
Login Methods
You'll be prompted to choose a login method when you create a World ID App account. If you wish to make changes, you can do so anytime by tapping your profile picture to open Settings, then selecting Account.
You can add more than one login method. Simply choose the options that work best for you. You can always remove any of these login methods at a later time.
Adding more login methods provides resilience should you lose access to one of your methods.
Passkey
Passkeys let you sign in quickly and securely using your face, fingerprint, or device PIN, without needing a password.
With a passkey:
- Your private decryption keys are stored securely on your device.
- Only you can access your account using your biometric data or device credentials.
- Your passkey is managed by your operating system or by the Credential Manager of your choice.
Please note: not all devices support passkeys. If your device doesn’t, you can use one of the other available login methods.
To create a passkey:
- Tap your profile picture to open Settings.
- Select Account.
- Toggle on Passkey and follow the prompts to save your passkey on your device.
Once created, you'll be able to sign in using your biometric authentication (e.g., Face ID or fingerprint).
Google Account
To add a Google account as a login method:
- Tap your profile picture to open Settings.
- Select Account.
- Toggle on Google and follow the prompts to link your account.
Once set, it can be used to sign into your World ID App account.
Apple Account
To connect your Apple account:
- Tap your profile picture to open Settings.
- Select Account.
- Toggle on Apple and follow the prompts.
- You can choose the "Hide my email" option if available. The World ID App does not require email addresses to work.
- Choose the desired account and wait until the login action is completed.
Account Recovery at an Orb
If you lose access to your account, you can recover your Human Credential at the nearest Orb. This option is available from Account and does not require any additional setup.
Transferring Between iOS and Android
Transferring your World ID App account between iOS and Android is possible. We recommend doing this by setting up a Google login method. Once you have a Google login method set up in your existing device, simply log in with the same account in your new device.
Important Notes
- We recommend adding a login method as soon as possible.
- Using World ID App without a login method is possible, but not recommended. If you don’t set up a login method for your account, you’re at risk of:
- Losing access to your World ID App account if you switch phones or lose your device.
- Losing access to your World ID.
- If you are an advanced user, you may also want to export your wallet key as well.
- Our Support team does not have access to user passkeys or login methods, so they’re unable to assist with account recovery if you lose access to your login details.
- If you want to move your World ID App access to a new device, you can log in using any of the login methods previously saved to your account. Keep in mind that passkeys cannot be used for cross-platform recovery at this time (for example, a passkey created on an iOS device cannot be used on an Android device).
Translations may differ slightly from the original English content. For the most accurate information, please refer to the article's English version if any discrepancies occur.
World ID App
I'm having trouble logging in to my account.
Login issues
If you’re having trouble logging in, check the following:
- You have only one verified account.
- Your device is linked to only one account.
The app does not support multiple accounts for security reasons.
Then try:
- Fully closing and reopening the app
- Updating to the latest app version
Restoring Access
You can restore access using any login method previously saved in your account settings.
Before attempting recovery:
- Make sure you’ve added at least one access method
- Learn more here: How do I sign in to my account?
We strongly recommend adding at least one access method before taking further action.
For more details on account restoration, please visit this article: How do I recover access to my account?
To restore account access on a new device, see: How do I move my account to a new phone?
Translations may differ slightly from the original English content. For the most accurate information, please refer to the article's English version if any discrepancies occur.
World ID App
How do I recover access to my account?
Important: We strongly recommend setting up a sign-in method as soon as you create your World ID App account. For instructions, see How do I sign in to my account?
Login Steps
1. Open World ID App and tick the box to agree with Terms and Conditions.
2. Tap Log in. Always choose this option to sign in to an existing account.
3. Choose one of the available recovery methods to continue:
- Passkey
- Apple
4. Follow the steps shown on screen to complete the log in process:
-
Passkey: Use the passkey connected to the Google Account or iCloud Keychain that you linked to your World ID App account as a login method.
Note: Google Passkeys are designed for cross-platform use through Google Password Manager and Chrome, while Apple Passkeys are built into iCloud Keychain and primarily sync across Apple devices. Google Passkeys are now usable on iOS, but Apple Passkeys are not natively supported on Android devices.
- Apple: Sign in using the Apple ID that you linked as a login method.
- Google: Choose or add the correct Google account to sign in to your World ID App.
| 1 - Passkey | 2 - Apple | 3 - Google |
|---|---|---|
- Once you select the correct login method, you’ll see a screen confirming that your account is ready to use. This restoration process may take a few minutes, please don’t close the app.
Troubleshooting
Select a scenario from the options shown below to follow the applicable troubleshooting instructions.
I want to move my account to a new phone.
If you're trying to restore access on a new device while still having access to your account on another one, please follow the steps in this article: How do I move my account to a new phone?
I set an Apple passkey as my login method, and I want to restore my account on an Android phone.
Apple Passkeys are not natively supported on Android. You may try these options instead:
- Restoring access to your account using another iOS device.
- If you added more than one login method to your account settings, try using your Apple or Google options to sign in.
I forgot my password/passkey.
World ID App does not have access to your password or passkeys, which means our Support team cannot reset or recover them on your behalf. Try logging in using any other login method previously added to your account (Apple or Google Account).
My account was not found.
If your selected login method is not found or linked to an existing account, try a different method. If you've never created a World ID App account, you may choose that option instead.
Translations may differ slightly from the original English content. For the most accurate information, please refer to the article's English version if any discrepancies occur.
World ID App
How do I move my account to a new phone?
If you're switching to a new device and want to ensure a smooth transition of your account without issues, follow these steps:
Before Switching Phones
1. Manage Account Access in Settings
Ensure that you have at least one login method to your account on your old phone.
This ensures your account details are saved securely and can be restored on your new device.
Important: Switching to a new phone without setting up a login method means you can’t recover your account later. Please add at least one login method before moving to your new device.
2. Remove World ID App from your old phone.
Delete World ID App from your old phone. Only do this once you're completely sure that you have successfully added at least one login method to your account.
Warning
- World ID App does not have access to passwords or passkeys.
-
If you're using an Apple passkey as a login method and you're moving your account to an Android device:
- Please note that Apple passkeys do not work on Android devices. This means you won’t be able to use your Apple-generated passkey to log in on an Android phone.
- Before switching devices, make sure you have at least one other login method added to your World ID App account so you don’t lose access.
A passkey is a way to sign in using your face, fingerprint, or device PIN — no password needed.
Move Your Account to a New Phone
Follow the steps listed below once you install World ID App on the new device.
1. Open World ID App and Select Log In.
After ticking the box accepting Terms and Conditions, always choose the option to log in to an existing account. It is very important that you do not select "I am a new user", which will force you to create a new account and prevent you from restoring your old account.
2. Choose an Account Access Method.
Select the applicable method you'd like to use for restoration from the list provided, and follow the screen prompts to complete the login process.
3. Restore Access
If your chosen method is found to be linked to an existing World ID account, your account will be restored on your new device.
Troubleshooting
If you're having trouble signing into your World ID App account, please visit this article for more information: How do I recover access to my account?
Translations may differ slightly from the original English content. For the most accurate information, please refer to the article's English version if any discrepancies occur.
World ID App
What are some troubleshooting steps that I can take for World ID App issues?
We understand that encountering issues with World ID App can be frustrating. To help you resolve these problems quickly, we recommend you going through our troubleshooting steps. Each step is designed to address common issues and ensure that your app is running smoothly.
Let’s go through these steps together to understand what each one is trying to accomplish.
1. Disable Secondary SIM on Dual-SIM Devices
Purpose: If you’re using a dual-SIM device, it’s possible that the SIM not connected to the internet could be causing conflicts. By disabling the secondary SIM, you ensure that your device is using the correct connection for World ID App.
What to do: Go to your device’s settings and disable the SIM card you’re not using for data.
2. Double Check Your Internet Connection
Purpose: A stable internet connection is essential for World ID App to function properly. If your connection is weak, the app may not work as expected.
What to do: Ensure that you are connected to a reliable WiFi network or that your mobile data is working correctly. You can also try switching between WiFi and mobile data.
3. Verify App Source
Purpose: To ensure the security and integrity of World ID App, it’s important that it is downloaded from an official source, such as the App Store (iOS).
What to do: Double-check that you downloaded the app from the official App Store. If not, uninstall the app and reinstall it from the correct source.
4. Check for Operating System Updates
Purpose: Outdated operating systems can cause compatibility issues with the app. Keeping your device’s OS up to date ensures that all features work correctly.
What to do: Go to your device’s settings, check for software updates, and install any available updates. You can verify this by authenticating in the App Store.
5. Ensure Device Software Is Up to Date
Purpose: In addition to the operating system, your device’s software must be up to date to avoid potential conflicts or bugs.
What to do: Regularly check for and install updates for both your device’s operating system and any related software.
6. Force Quit the App
Purpose: Sometimes, apps can get stuck or unresponsive. Force quitting the app can refresh it and clear any temporary issues.
What to do: Swipe up on the app preview from the app switcher, or press the home button twice and swipe up on the app preview.
7. Switch Internet Connection
Purpose: Switching from mobile data to Wi-Fi (or vice versa) can help determine if the issue is related to your current network connection.
What to do: If you’re using mobile data, switch to Wi-Fi and see if the issue persists. If you’re on Wi-Fi, try using mobile data.
8. Deactivate Your VPN
Purpose: VPNs can sometimes interfere with app functionality, especially if the VPN’s server is experiencing issues or is in a restricted location.
What to do: Turn off your VPN and try using the app again. If the app works without the VPN, the issue may be related to the VPN service.
9. Restart Your Device
Purpose: Restarting your device can resolve many temporary glitches by refreshing the system and clearing any minor software issues.
What to do: Turn off your device, wait for about 5 minutes, and then turn it back on.
10. Wait and Try Again
Purpose: Sometimes, temporary server issues or network congestion can cause problems. Waiting a few hours before trying again can resolve these issues.
What to do: Close the app, wait for a few minutes, and then reopen it to see if the issue is resolved.
11. Check if Your iOS Device Is Jailbroken
World ID App requires a secure, unmodified iOS environment to function correctly. If your iPhone has been jailbroken, some built-in security protections are removed, which may put your data and wallet at risk.
If your device is detected as jailbroken, you will see a “Jailbreak detected” warning and the app may not work properly.
To fix this:
- Restore your device to its original iOS version using Apple’s official steps to remove the jailbreak; or
- Use an iPhone that has not been jailbroken to access World ID App.
- Make sure your device is updated to the latest version of iOS.
- Reinstall World ID App from the App Store.
- Restart your device and try again. If your device is no longer jailbroken but the issue continues, contact World ID App Support.
Translations may differ slightly from the original English content. For the most accurate information, please refer to the article's English version if any discrepancies occur.