Help Center is where you find guidance on using the Enterprise Portal, and where you reach our team to request human assistance.
To reach the team now, select Contact us at the top of any Help Center page.
On this page
- Find an answer yourself
- What we can help with
- How to reach us
- What to include when you contact us
- What happens after you contact us
- If you cannot sign in
Find an answer yourself
Browse by topic
In the Enterprise Portal, the Help Center is organized into four topic areas:
- Getting Started. Set up your organization, explore the Enterprise Portal, and learn about World.
- Login & Access. Access the Enterprise Portal, and get sign-in help for the World ID app.
- User Provisioning. Manage users and your Orb fleet, and set up World ID verification.
- World for Zoom. Learn what World for Zoom does, how authentication works, and what happens in a meeting.
Select a topic to see its articles, grouped by section, then select an article to open it.
Search
Select the search bar at the top of any Help Center page and enter a few words describing what you need. Results cover all articles, including the answers in Common questions.
Featured articles
A small set of featured articles appears on the Help Center home page.
Common questions/FAQs
Frequently asked questions are answered on the Help Center page itself. Select a question to expand its answer. For additional information, see the source article linked to the FAQ.
What we can help with
Our team supports the Enterprise Portal and the products you manage through it:
| Area | What we help with |
|---|---|
| Login and access | Portal sign-in with SSO, and the IT Admin and Member roles. |
| Users and provisioning | Your directory sync, inviting employees to verify and share World ID verification status. |
| Orbs | Orb status and alerts, software updates, and the verification history shown in the portal. |
| World for Zoom | Enabling it for your organization, and setting your authentication frequency. |
| Analytics | Understanding employee World ID verification numbers and World for Zoom usage metrics. |
| General guidance | Questions or concerns about the Enterprise Portal and the user verification experience at an Orb. |
How to reach us
There are three ways to reach us. Select Contact us at the top of the Help Center to see all three options on one page.
| Option | Best for | How to start |
|---|---|---|
| Chat | Questions you want an analyst to pick up now | Select Start a chat on the Contact us page, or Send us a message in the portal support panel. Your chats stay in the support panel, so you can follow up on an existing request or select New chat. |
| Attachments, or when you want a written record | Select Submit a request on the Contact us page to send reach us through email. | |
| Zoom video call | Issues that are easier to show than to describe | Select Pick a time on the Contact us page and choose a slot in your own time zone. You receive the meeting link by email as soon as you book. |
Each option reaches the same team. Calls are taken by the next available analyst, so it may not be the same person you spoke to in chat.
Response times
We aim to send a first response within one business hour. Where an issue is easier to show than to describe, we offer a video call the same business day.
If your organization has an agreed support channel with us, such as a shared Slack or Teams channel, use that first for urgent issues.
What to include when you contact us
Whichever way you reach us, please include:
- Your organization name
- The Orb name, if your issue is about an Orb. You can copy it from Your Orbs.
- The date and time you saw the issue, and your time zone
- Screenshots showing what you are seeing
What happens after you contact us
We confirm your request when we receive it, and reply by email or in the support panel, depending on how you reached us. Replying to our email continues the same request rather than opening a new one. Chats you start in the Enterprise Portal stay in the support panel, so you can follow up at any time.
If you cannot sign in
If you cannot sign in to the portal, the sign-in screen includes a Support link with guidance for common sign-in problems. If that does not resolve it, contact us or ask your IT team to confirm your account is in a group mapped to a portal role.
Translations may differ slightly from the original English content. For the most accurate information, please refer to the article's English version if any discrepancies occur.