About Enterprise Portal
About Enterprise Portal
Navigating the Enterprise Portal
| Who this is for: IT admins and members with portal access. |
The TFH Enterprise Portal is where your organization manages its World ID integrations and deployment. This article covers what each area of the portal is for, so you can find the right place before you start a task.
On this page
The seven main areas
The sidebar lists seven areas, described below:
Overview
Your starting point, and a summary of everything else. Figures across the top show your total number of employees and how many of them are verified.
Below the figures, a list of your Orbs shows each one's location, uptime, verifications, and current status. Select an Orb to open its details.
Two controls sit at the top of the page and are available from anywhere in the portal:
- Find anything. Search across the portal.
- Notifications. Select the bell icon to open the notifications panel. It covers things that need your attention and things that have resolved on their own, for example an Orb needing an update, an Orb reported as degraded, an API key approaching expiry, an employee sync completing, an integration disconnecting, and an Orb coming back online. Unread items are marked with a dot. If you have none, the panel shows No notifications.
Employees
Your employee directory, synced from your identity provider. Use this area to invite employees to verify and to check where an individual stands.
Each row shows the person's name and email address, their team, their World ID Status, and when their record was last updated. Four statuses appear:
- Not connected. No invitation has been sent yet. The row offers Invite.
- Invited. An invitation has been sent and is outstanding. The row offers Resend.
- Unverified. The employee has not completed verification. The row offers Resend.
- Verified. The employee has verified at an Orb and shared that status with your organization.
Search by name or email address, and filter by status or by team. Select the checkbox on one or more rows to act on them together. The list is paginated, with a control for how many rows are shown at a time.
Open an employee to see, alongside their status and team:
- Human Badge. When their current badge expires, or that they do not hold one.
- World ID for Zoom authentication frequency. The interval that applies to them.
This is where to look when you need to know whether a specific person will join their next meeting with a Human Badge.
Analytics
Coverage and usage figures for your deployment, across three tabs. Orb verifications shows how much of your workforce has verified, overall and by team. IdP enrollment shows outstanding invitations and how long verification is taking. World ID for Zoom shows installs, Human Badge activity, and account linking.
See Understanding your Analytics for what each figure measures.
Your Orbs
The Orbs deployed at your organization. Two figures at the top show how many are ready to verify and how many are offline. The table lists each Orb's name, location, network, uptime, verifications in the last 24 hours, and status, shown as Ready to verify, Needs attention, or Offline.
When one or more Orbs need attention, a banner appears above the table. Select Show to see which Orbs are affected and why.
Hover over an Orb's name to copy it, which is useful when you need to share it with Support.
Open an Orb to see its location, connected network, volume, total verifications, and verification logs. Volume can be adjusted from this panel.
See Monitoring your Orbs for what each attention state means and what to do about it.
Integrations
The products that work with World ID at your organization. World ID for Zoom is enabled here, and the panel shows its current connection state.
This is also where you set how often employees must authenticate again before joining a Zoom call. For the intervals available and what each one means for employees, see Setting your organization's authentication frequency.
Settings
API tokens associated with your workspace, and portal access settings.
Support
Select Support in the sidebar to browse Help Center topics and featured articles. Below these, the Contact support section offers Submit a request and Schedule a call; FAQs appear underneath. To chat with our team, select the support button at the bottom right of the portal.
See Getting help and contacting support for more information.
What the portal does not do
Knowing the boundaries saves time looking for things that are not there.
- It is a desktop web application. There is no mobile view.
- Zoom settings are configured in Zoom's own admin console rather than in the portal. The portal guides you through those steps.
- There is no billing, invoicing or seat management.
- Employees do not sign in to the portal. Only administrators and specific org members have access.
Translations may differ slightly from the original English content. For the most accurate information, please refer to the article's English version if any discrepancies occur.
About Enterprise Portal
Understanding your Analytics
On this page
- How Analytics is organized
- Orb verifications
- IdP enrollment
- World ID for Zoom
- Changing the time period
- If Analytics is empty
How Analytics is organized
Select Analytics in the sidebar. The page opens on three tabs, each covering a different part of your deployment:
- Orb verifications. How much of your workforce has been verified at an Orb, overall and by team.
- Identity Provider (IdP) enrollment. Invitations that are still outstanding, and how long verification is taking.
- World ID for Zoom. Installs, Human Badge activity, and account linking for the Zoom integration.
Figures are reported at the level of your organization. The portal shows whether an employee has verified and shared that status with your organization. Nothing is written back to your identity provider.
For figures on a single person, open Employees and select them.
Select the information icon next to any figure or chart title to see what it measures.
Orb verifications
The Orb verifications tab shows verification coverage across your organization. It contains two cards.
-
Verification coverage. Share of the workforce that has verified with an Orb. Your total employee count is shown with a chart splitting it into Verified and Unverified. Hover over a segment to see the number of employees it represents.
- Verified employees by team. Share of the workforce that has verified with an Orb, broken down by team. Hover over a segment to see that team's percentage.
The legend lists your five largest teams individually. If your organization has more than five, the remainder are grouped under Others. Hover over the information icon beside Others to see which teams it covers.
IdP enrollment
The IdP enrollment tab covers invitations and how long employees are taking to act on them. It shows two figures:
- Outstanding invites. Number of employees who have been invited to the World ID onboarding flow but have not yet verified and enrolled. This is your follow-up list.
-
Average time to verify. Average time from invite to completed Orb verification and enrollment.
Neither figure expands into a breakdown. To see where an individual employee stands, open Employees and use the status filter.
World ID for Zoom
The World ID for Zoom tab covers activity and authentication stats for the Zoom integration.
Adoption
- Share of workforce protected against deepfakes. Share of employees using World ID for Zoom who are currently within their re-authentication window.
- Fully deepfake protected meetings. Share of meetings where every participant is currently within their World ID for Zoom re-authentication window.
- Linked World ID and World ID for Zoom accounts. Share of employees who have linked their World ID to World ID for Zoom.
- Share of users with completed World ID for Zoom authentications. Share of employees (with World ID for Zoom) who have successfully completed a World ID for Zoom authentication.
- Share of workforce with World ID for Zoom installed. Share of employees who have World ID for Zoom installed on their Zoom account.
Human Badge activity
Two charts track the Human Badge over time:
- Cumulative share of users with a Human Badge ever displayed. Cumulative share of employees using World ID for Zoom who have had a Human Badge displayed after successfully confirming their Proof of Human.
- Share of meeting participants with a Human Badge. Share of meeting participants using World ID for Zoom who have a Human Badge displayed in the meeting.
- Share of users with a Human Badge. Share of employees who have joined at least one meeting using World ID for Zoom where their Human Badge was displayed.
Changing the time period
Each chart has its own period control in the top right, set to Monthly by default. Select it to choose:
-
1 Month. Pick a month from the list. The chart plots that month in weekly buckets.
-
1 Week. Pick a week from the calendar, then select Apply. The chart plots that week day by day.
Times are UTC.
If there is no activity in the period you select, the chart shows No data to display. Try a wider period, or a period after your deployment went live.
If Analytics is empty
Before your first employees verify, Analytics shows No available analytics, with the note that data will appear once systems are connected and employees start verifying.
If you see this after your deployment is live, check that your identity provider connection is active in Settings, and that invitations have been sent from Employees.
Translations may differ slightly from the original English content. For the most accurate information, please refer to the article's English version if any discrepancies occur.
About Enterprise Portal
Getting help and contacting support
| Who this is for: Admins and members with portal access. Employees who need help with verification or World ID for Zoom should contact their IT admin. |
In the Enterprise Portal, select Support in the sidebar to find guidance and contact our team. The Support page brings together Help Center articles, a Contact support section, and frequently asked questions (FAQs).
The Contact support section appears above the FAQs and offers Submit a request and Schedule a call. To chat, select the support button at the bottom right of the portal. If you are reading this article in the Help Center, select Contact us to see the available ways to reach us.
On this page
- Find an answer yourself
- What we can help with
- How to reach us
- Response times
- What to include when you contact us
- What happens after you contact us
- If you cannot sign in
Find an answer yourself
Browse by topic
On the portal's Support page, browse Help Center articles by topic:
- Getting Started. Set up your organization, explore the Enterprise Portal, and learn about World.
- Login & Access. Access the Enterprise Portal, and get sign-in help for the World ID App.
- User Provisioning. Manage users and your Orbs, and set up World ID verification.
- World ID for Zoom. Learn what World ID for Zoom does, how authentication works, and what happens in a meeting.
Select a topic to see its sections and articles, then select an article to open it in the Help Center.
Search
On a Help Center page, use the search field to find articles. Enter a few words describing what you need.
Featured articles
A small set of featured articles appears on the portal's Support page and the Help Center home page.
Common questions/FAQs
On the portal's Support page, FAQs appear below the Contact support section. Select a question to expand its answer. The Help Center home page also has FAQs; follow the linked source article when you need more detail.
What we can help with
Our team supports the Enterprise Portal and the products you manage through it:
| Area | What we help with |
|---|---|
| Login and access | Portal sign-in with SSO, and the IT Admin and Member roles. |
| Users and provisioning | Your directory sync, inviting employees to verify and share World ID verification status. |
| Orbs | Orb status and alerts, software updates, and the verification history shown in the portal. |
| World ID for Zoom | Enabling it for your organization, and setting your authentication frequency. |
| Analytics | Understanding employee World ID verification numbers and World ID for Zoom usage metrics. |
| General guidance | Questions or concerns about the Enterprise Portal and the user verification experience at an Orb. |
How to reach us
In the Enterprise Portal, select Support in the sidebar. Use Submit a request or Schedule a call in the Contact support section above the FAQs, or select the support button at the bottom right to chat. If you are in the Help Center, select Contact us to see the contact options. Choose the method that works best for your issue.
| Option | Best for | How to start |
|---|---|---|
| Chat | Questions you want an analyst to pick up now | Select the support button at the bottom right of the portal, or Start a chat on the Help Center's Contact us page. Your chats stay in the support panel, where you can follow up or start a new chat. |
| Attachments, or when you want a written record | Select Submit a request on the portal's Support page or on the Help Center's Contact us page. | |
| Video call | Issues that are easier to show than to describe | Select Schedule a call on the portal's Support page, or Pick a time on the Help Center's Contact us page. Choose a slot in your own time zone. You receive the meeting link by email as soon as you book. |
Each option reaches the same team. Calls are taken by the next available analyst, so it may not be the same person you spoke to in chat.
Response times
We aim to send a first response within one business hour. Where an issue is easier to show than to describe, we offer a video call the same business day.
If your organization has an agreed support channel with us, such as a shared Slack or Teams channel, use that first for urgent issues.
What to include when you contact us
Whichever way you reach us, please include:
- Your organization name
- The Orb name, if your issue is about an Orb. You can copy it from Your Orbs.
- The affected employee's email address, if your issue is about one person
- The date and time you saw the issue, and your time zone
- Screenshots showing what you are seeing
What happens after you contact us
We confirm your request when we receive it, and reply by email or in the support panel, depending on how you reached us. Replying to our email continues the same request rather than opening a new one. Chats you start in the Enterprise Portal stay in the support panel, so you can follow up at any time.
If you cannot sign in
If you cannot sign in to the portal, the sign-in screen includes a Support link with guidance for common sign-in problems. If that does not resolve it, submit a request or ask your IT team to confirm your account is in a group mapped to a portal role.
Translations may differ slightly from the original English content. For the most accurate information, please refer to the article's English version if any discrepancies occur.